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Q Is installation and training service available?
A Yes. We can provide installation and training service. For large machine, we could send technicians (electrical hydraulic & mechanical) to guide the installation, testing and training the operators from 7 days to 45 days after the machine reaches the factory of user.
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Q What should we do if the machine has fail?
A Common failure could be solved by E-mail, Phone and long distance video diagnose. You should supply full failure description, clear pictures and videos, if possible.
Once the serious quality problem is appeared due to the Seller's manufacturing reason within one year since B/L date or final acceptance date of heavy duty machinery.We could send their technician to repair it .
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Q What is the warranty?
A We can provide one year warranty since the date of B/L, or final acceptance date of heavy duty machinery. Longer warranty could be purchased by the user.
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Q What is the package of machine?
A Coating with anti-rust oil on working surface, with plastic film layer for whole machine. Packed in container and In bulk.
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Q How does your factory do regarding quality control?
A We has passed ISO9001 quality system certification since 1997, and always execute strictly this quality management system in our company and on our products.
All products before ex-works have been strictly tested and are in conformity with technical agreement and standard.
